How do you ship packages?
Domestic orders are shipped from Brooksville, Maine, via USPS First Class mail or Priority Mail depending on their weight. We do our best to ship all orders within two business days, but note that any order placed after 12 noon on Friday will be shipped the following week.
Do you ship internationally?
Yes we do! International orders are happily shipped via USPS First Class Mail International Parcel.
An important note: We are legally obligated to represent all international purchases as “merchandise” and with exact values; we do not mark items as “gifts” or declare a value lower than the price paid by the buyer.
Other countries may charge customs fees. You may be subject to import duties and taxes, which are levied once the package reaches your country. Clara Yarn is not responsible for any additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.
Once packages leave the U.S., they are the responsibility of your national postal service. We can provide customs numbers and package information upon request, but we cannot provide tracking or estimated arrival details. That information is in the hands of your local post office or customs.
What are your shipping rates?
Shipping to the United States
Orders totaling up to $24.99 Shipping rate $6
$25-$84.99 $8
$85-$174.99 $12
$175 and up FREE
Shipping to Canada -- with apologies to our Canadian friends, the postage rate hikes to Canada have been astounding
Orders totaling up to $84.99 Shipping rate $20
$85-$174.99 $24
$175 and up $28
Shipping to the rest of the world
Orders totaling $0-$74.99 Shipping rate $16
$75-$149.99 $18
$150 and up $22
Do you sell wholesale?
No. Our inventory is so small and ever-changing that we can't sufficiently support the needs of yarn stores. Moreover, because our yarns come in such small batches, we cannot price them in a way that would be economically viable for the LYS or consumer.
When will you have more yarn?
Update: After this February 2024 update, Clara Yarn is closed.
Can I pay by check?
Sorry, no. We currently accept online payments via Visa, MasterCard, American Express, and PayPal.
What is your return policy?
All orders during our closeout sale are final. No returns, no refunds.
Where are you located?
Clara Yarn is headquartered wherever Clara happens to be, which depends on the day, lunar cycle, and barometric pressure. Whenever we have them, our yarns reside in a rented corner of the Quince & Co. warehouse at Cutts Mill in Saco, Maine.